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PRIVACY POLICY

Bone Dry Water Removal LLC

Bone Dry Water Removal LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our customers in accordance with the Virginia Consumer Data Protection Act (CDPA) and other applicable laws. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our website, contact us, or request our services.

By interacting with us, you agree to the terms outlined in this Policy.

PRIVACY POLICY - Information We Collect

We collect the following categories of personal data:
A. Personal Data You Provide
  • Name
  • Address and property details
  • Email address
  • Phone number
  • Insurance information (if applicable)
  • Payment and billing information
  • Any details you provide related to water damage or restoration needs
B. Automatically Collected Data
  • IP address
  • Browser type and device information
  • Website usage data
  • Cookies and tracking technology identifiers
We do not collect sensitive personal data unless necessary for service delivery and with your consent (for example, insurance claim details).

How We Share Your Data

We do not sell personal data, as defined under the CDPA.

We may share personal data with:

  • Subcontractors, technicians, or specialists assisting in service delivery

  • Insurance companies involved in your claim

  • Payment processors

  • IT and website service providers

  • Legal authorities when required by law

  • Third parties necessary to protect our legal rights or respond to emergencies

All partners are required to use your data only for the intended service and maintain appropriate protections.

Your Privacy Rights Under the Virginia CDPA

If you are a Virginia resident, you have the right to:
A. Access
Request confirmation and a copy of the personal data we have collected about you.
B. Correct
Request corrections to inaccurate personal data.
C. Delete
Request deletion of personal data collected about you.
D. Data Portability
Request a copy of your personal data in a portable, usable format.
E. Opt Out
Opt out of:

  • Targeted advertising

  • The sale of personal data (we do not sell data)

  • Profiling that produces legal or significant effects (we do not engage in this practice)

F. Appeals Process
If we deny your request, you may appeal the decision.
Instructions will be provided in our response. If you are still unsatisfied, you may contact the Virginia Attorney General.
To submit a request or appeal, contact us at:
Email: info@bonedrywr.com
Phone: 703-953-5334

We will respond to all verified requests within 45 days, as required by the CDPA.

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